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Policies & Financing Info

Return Policy

Merchandise may be returned for store credit or cash refund within 30 Days of delivery. Items must be in original condition.  Custom orders are nonrefundable.

Warranty

1 Year from the date of Purchase. Under normal wear, covering all accent stones and metal structure. Loss of main stones not covered under warranty; this should be covered through insurance provided by owner.

Payment Options

We accept all major credit cards, including American Express, Visa, Mastercard, Discover, and Paypal. Payment is processed at the time your order is placed.

Layaway & Financing Options

Layaway Policy

For your convenience we offer a 6-month layaway program at no additional charge. We request a 20% deposit on the item. The remaining balance can be paid within the following 6-month period while we hold the item aside for you.

Heirloom Jewelers reserves the right to restock the item after 180 days in the event of the item not being paid in full. All prior payments made on restocked item will be issued as store credit. Store credit is nonrefundable.

To make a layaway purchase simply contact us and request to start a layaway.

Financing Options

Online Financing

We offer Affirm Financial for online financing. They provide several financing options, snd you can qualify completely online.  For further detail click on affirm financing when viewing an item or checkout.

In Store Financing

In Store we offer Synchrony Financial. Through Synchrony we typically offer 6 - 12-month interest free financing depending on the ticket price. This is another credit-based program that functions like a credit card. This program can only be used on in store purchases. To apply simply ask about financing options during your next appointment.